AI shopping assistant for Ecommerce store creates unique customer experience
23% revenue boost | 80% human interaction reduced | 50% customer satisfaction increased
Sep 2, 2023
23% revenue boost
80% human interaction reduced
50% customer satisfaction increased
Online shopping can be great, but it's not always easy to find what you're looking for. That's where our bot, MarketMingle, comes in. Inspired by ChatGPT, it's made online store of our client 23% faster by quickly showing search results that users actually want to see. We used some cool tech from OpenAI and data from 5,000 online products to make sure MarketMingle shows relevant items and gets rid of those annoying "no results found" pages.
What's MarketMingle All About?
We built MarketMingle to help online shoppers find what they're looking for faster. It uses OpenAI's tech and tools to sort through a massive amount of product data (5,000 items!) and show users the most relevant stuff based on what they typed in. The best part? You don't have to sift through a bunch of unrelated items anymore.
Who Did We Build It For?
We worked with an online store owner in the USA. They've got a big shop with over 5,000 products and rely a lot on sales from people searching on their site. But there was a problem. Sales were dropping because people weren’t finding what they wanted. Lots of customers complained, left their carts, or just left the site altogether.
They needed a better search tool—one that really understood what customers were looking for and could show relevant results to boost sales.
How Did We Make MarketMingle?
We used some of the latest tech from OpenAI to build MarketMingle. Here's a quick rundown:
We organized a bunch of product data.
Pulled out important info and matched it with product details.
Made sure the bot considered past searches.
Made it figure out what users really meant when they typed something.
Got it to show results in a friendly way.
Were There Any Hiccups?
Yep, like any project, there were challenges. The online store had so many products that it was hard to keep track and index them all, especially since they kept adding new ones or updating old ones.
But we found a way around it:
We used some smart tools to pick out important info from product details.
Made sure the search showed the best results first.
Set up a system to instantly update the search when new products are added or old ones are changed.
Cool Things About MarketMingle
It understands even if you don't type the exact product name.
Really gets what users are trying to find.
Works well with big online shopping platforms like Shopify and Magento.
Checks in real-time if a product is in stock and how much it costs.
Doesn't get confused by typos or spelling mistakes.
How Did It All Turn Out?
It was a big win!
Sales went up by 23%.
The search is super fast now, so fewer people leave the site annoyed.
Prices are always right because it checks the latest stock info.
And with the bot handling search, there's less need for customer support to step in.
All in all, with MarketMingle, online shopping got a whole lot better. Whether you're a shopper or store owner, it makes things easier for everyone.